About the Internship
We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a customer support executive. The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providingexceptional service and resolving issues promptly. This role requires strong communication, problem-solving skills and a customer-first mindset.
Selected intern's day-to-day responsibilities include:
1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms ,or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently.
3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis.
4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience.
5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues.
Number of Openings
4 openingsPerks of this Internship
Informal dress code Free snacks Certificate
Other Requirements
1. are available for full time (in-office) internship
2. have relevant skills and interests
3. can start the internship between 3rd Oct'25 and 7th Nov'25
4. are available for duration of 6 months
5. have already graduated or are currently in any year of study
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