About the Internship
About Ergode:Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.
Role Overview:
We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations.
Selected intern’s day-to-day responsibilities include:
1. Respond to customer inquiries via email, chat, and calls.
2. Resolve customer complaints and provide appropriate solutions.
3. Coordinate with internal teams to ensure timely resolution of customer issues.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.
Skills & Qualifications:
1. Pursuing or recently completed a degree in any discipline.
2. Strong verbal and written communication skills (English).
3. Customer-focused attitude with problem-solving abilities.
4. Basic knowledge of MS Office (Excel, Word, etc.).
5. Ability to work in a fast-paced environment.
6. E-commerce knowledge is a plus.
What You'll Gain:
1. Hands-on experience in customer support operations.
2. Exposure to the e-commerce industry and global marketplaces.
3. Opportunity to work with cross-functional teams.
4. Certificate of Internship upon successful completion.
Number of Openings
10 openingsPerks of this Internship
Certificate Recommendation letter Flexible work hours Informal dress code 5 days a week
Other Requirements
1. are available for full time (in-office) internship
2. have relevant skills and interests
3. can start the internship between 22nd Sep'25 and 27th Oct'25
4. are available for duration of 6 months
5. have already graduated or are currently in any year of study
6. are from Mumbai and neighboring cities
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