About the Internship
Selected intern's day-to-day responsibilities include:1. Proactively reach out to learners to enhance their overall experience, aiming to improve retention, engagement, and Net Promoter Score (NPS).
2. Respond swiftly to resolve learner concerns, ensuring a high standard of service.
3. Collaborate cross-functionally to drive continuous improvements in processes and learner satisfaction.
4. Analyze customer feedback to identify common issues, trends, and areas for improvement.
5. Leverage data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making.
6. Contribute and manage key projects, including customer support, NPS, refunds, escalations, and inactive learner engagement.
Number of Openings
2 openingsPerks of this Internship
Informal dress code 5 days a week Free snacks
Other Requirements
1. are available for full time (in-office) internship
2. have relevant skills and interests
3. can start the internship between 16th Sep'25 and 21st Oct'25
4. are available for duration of 6 months
5. have already graduated or are currently in any year of study
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