About the Job
Key responsibilities:1. Serve as the primary point of contact for assigned clients, fostering long-term partnerships
2. Make 100 outbound calls daily to assigned clients, leads, or prospects while maintaining a positive and professional demeanor
3. Adhere to all call scripts and guidelines to ensure brand consistency and compliance with regulatory requirements
4. Accurately log and document all calls, outcomes, and follow-up actions in the CRM
5. Prepare for each call by reviewing relevant client account information and personalizing communication
6. Manage call time efficiently to balance quantity and quality of client engagements
7. Gather feedback and insights from client interactions to relay actionable information to internal teams
8. Uphold excellent phone etiquette, demonstrating patience, active listening, and clear communication
9. Identify and escalate complex issues or high-priority accounts to appropriate team members
10. Onboard new clients
11. Identify and resolve client issues quickly and effectively, coordinating with internal teams as needed
12. Analyze client usage data to identify opportunities for upselling or cross-selling
13. Manage renewals and minimize churn through proactive relationship management
Performance Metrics:
1. Maintain high client retention and satisfaction rates
2. Achieve individual and team sales goals
3. Ensure quality and accuracy of client documentation and data management
4. Resolve client concerns with speed and effectiveness
5. Contribute to business development and revenue growth
Number of Openings
4 openingsPerks of this Jobs
Informal dress code Health insurance
Skills
Consulting, Effective Communication, Negotiations, Time Management, Cold Calling
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