About the Job
Key responsibilities:1. Respond to client questions and support queries via chat, email, and voice.
2. Follow up with clients to ensure they are successfully registered and onboarded, using our online process.
3. Handling therapy session rescheduling, cancellations, and refunds according to company policies.
4. Interface with clients and the in-house team to address any escalations.
5. Interface with therapists to address support queries for clients.
6. Ensure clients receive a personalized answer to their queries.
7. Taking feedback from clients.
8. Timely submission of daily and weekly reports on day-to-day tasks as required
Number of Openings
1 openingsPerks of this Jobs
Life insurance Free snacks Health insurance
Skills
Customer Support, Emotional intelligence, Client Interaction, Multitasking, MS-Excel, Computer skills, Client Relationship, Interpersonal skills, Effective Communication
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