About the Job
Key Responsibilities:1. Answering or making calls to end users to learn about and address their needs, complaints, or other issues with products or services.
2. Responding efficiently and accurately to callers, explaining possible solutions, engaging service engineers/vendors and ensuring that end users feel supported and valued.
3. Engaging in active listening with callers, confirming or clarifying information to handle the queries of the end users, as needed.
4. Building lasting relationships with end users and other SELCO team members based on trust and reliability.
5. Utilizing software, databases appropriately.
6. Understanding and striving to meet or exceed CRM metrics while providing excellent, consistent end-user service.
7. Making recommendations for products or services that may better suit the client's needs.
8. Taking part in training and other learning opportunities to expand knowledge of the company and position.
9. Adhering to all company policies and procedures.
Number of Openings
1 openingsPerks of this Jobs
5 days a week
Skills
Email Marketing, MS-Excel, English Proficiency (Spoken), English Proficiency (Written)
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