About the Job
Key Responsibilities:1. Handling client concerns/escalations proactively and promptly.
2. Cross-vertical coordination across teams like academics, sales, product, and finance.
3. Act as a single point of contact for all student concerns and queries for assigned clients.
4. Manage end-to-end resolution within defined SLAs while ensuring high satisfaction scores.
5. Liaise with internal teams (academic, tech, operations) to close student issues efficiently.
6. Analyze student feedback and identify areas for process improvement.
7. Maintain CRM records, ticketing systems, and update case logs accurately.
8. Proactively engage with students to ensure ongoing satisfaction and retention.
9. Monitor key customer service metrics and report weekly insights to senior management.
Number of Openings
2 openingsPerks of this Jobs
5 days a week Transportation
Skills
Client Interaction, B2B Sales, Customer Support
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