About the Job
Key responsibilities:1. Answer incoming calls promptly and courteously.
2. Attend to patient or visitor inquiries related to services, appointments, doctors, and departments.
3. Book, reschedule, or cancel patient appointments as per hospital protocol.
4. Provide accurate information about hospital timings, location, facilities, and doctor availability.
5. Transfer calls to the relevant department or personnel based on the query.
6. Listen to patient concerns, address issues, and escalate unresolved complaints to supervisors.
7. Log all calls, follow-up actions, and maintain daily call reports.
8. Handle emergency or urgent queries quickly and accurately.
9. Follow communication protocols and maintain patient confidentiality at all times.
Number of Openings
4 openingsSkills
MS-Office, Computer skills, English Proficiency (Spoken), English Proficiency (Written)
Similar Job Programs
Copywriter Job in Bangalore at Astrotalk
Astrotalk
Stipend
INR 660000-750000 /year
Apply By
11 September, 2025
Experience
1 years
Working
full time
Business Development Executive Job in Jaipur at The Trading Fox
The Trading Fox
Stipend
INR 200000-300000 /year
Apply By
11 September, 2025
Experience
Fresher
Working
full time
Sales Executive Job in Delhi at GenElek Technologies Private Limited
GenElek Technologies Private Limited
Stipend
INR 250000-400000 /year
Apply By
11 September, 2025
Experience
1 years
Working
full time
Talent Acquisition Executive Job in Multiple locations at WeMakeScholars
WeMakeScholars
Stipend
INR 300000-380000 /year
Apply By
11 September, 2025
Experience
Fresher
Working
full time
