About the Job
Are you a master of effective communication with proficiency in both spoken and written English and Hindi? Join our team as a Customer Service Associate and showcase your language skills while providing exceptional service to our customers. As a key member of our team, you will have the opportunity to interact with a diverse customer base and resolve their queries with professionalism and efficiency.Key responsibilities:
1. Serve as the first point of contact for customers via call, email, and chat, addressing their inquiries and concerns promptly and accurately.
2. Provide product information, pricing, and availability to customers, guiding them through the purchasing process.
3. Assist customers with order processing, tracking, and returns, ensuring a seamless experience.
4. Collaborate with internal teams to escalate and resolve complex customer issues, striving for first-call resolution.
5. Proactively identify opportunities to improve customer satisfaction and retention through feedback and suggestions.
If you are a dynamic individual with a passion for customer service and excellent language skills, we want to hear from you. Apply now and be a part of our growing team at Srishti Sah.
Number of Openings
20 openingsPerks of this Jobs
Health insurance Life insurance
Skills
English Proficiency (Written), Hindi Proficiency (Spoken), Effective Communication, English Proficiency (Spoken)
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