About the Job
Key Responsibilities:1. Provide customer service through calls.
2. Ensure timely and accurate service delivery at defined productivity levels.
3. Build client and domain knowledge to be able to deliver a resolution in the first conversation.
4. Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
5. Maintain internal and client-level delivery quality on calls, chats and email conversations.
6. Adhere to customer service attendance and accountability policies.
7. Execute issue/query resolution and ensure proper documentation and follow-up.
8. Identify, share and support operational improvements.
Note:
1. Defined career roadmap that offers growth opportunities.
2. Performance-based incentive program.
3. Investment in talent development and skills enhancement.
4. Work-life balance with any 5-day work week.
5. Collaborative environment with best-in-class professionals.
Number of Openings
20 openingsPerks of this Jobs
5 days a week Transportation
Skills
Interpersonal skills, Effective Communication, Customer Support, Customer Acquisition
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