About the Job
We are seeking a proactive and customer-focused support executive to join our team. The ideal candidate will be responsible for resolving customer queries, providing product or service information, and ensuring a high level of customer satisfaction. You will act as the first point of contact for customers and play a key role in improving our support experience.Key Responsibilities:
1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
2. Troubleshoot issues related to products or services and provide accurate solutions.
3. Escalate complex queries to the appropriate department or senior staff when necessary.
4. Document issues, resolutions, and feedback in internal systems.
5. Assist in creating and maintaining support documentation, FAQs, and user guides.
6. Collaborate with other departments (e.g., Sales, Engineering, Product) to ensure customer needs are met.
7. Monitor and report recurring issues to help improve processes and product quality.
8. Follow up with customers to ensure their issues are resolved and they are satisfied.
Key competencies:
1. Customer-centric mindset.
2. Patience and empathy.
3. Time management.
4. Adaptability.
5. Team collaboration.
Number of Openings
2 openingsPerks of this Jobs
Informal dress code Free snacks
Skills
Interpersonal skills, Effective Communication, Collaboration, MS-Office, Team Management, MS-Excel, Client Relationship Management (CRM), Coordination, Teamwork, Sales Support, English Proficiency (Spoken), English Proficiency (Written)
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