About the Job
Key responsibilities:1. Serve as the primary point of contact for all customer inquiries, concerns, and feedback across multiple platforms (calls, email, WhatsApp, social media, etc.).
2. Build and maintain strong, long-term relationships with customers by offering a personalized experience.
3. Resolve customer complaints and ensure issues are addressed promptly and effectively.
4. Actively engage with customers to build loyalty and encourage repeat purchases.
5. Maintain detailed records of customer interactions and feedback to improve service quality.
6. Collaborate with operations, logistics, production, and marketing teams to ensure seamless order fulfillment and post-purchase experiences.
7. Identify opportunities to enhance customer satisfaction and share insights with the team.
8. Contribute to building a customer community by encouraging testimonials and reviews.
Number of Openings
2 openingsPerks of this Jobs
Informal dress code
Skills
Interpersonal skills, Effective Communication, Customer Support
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