About the Job
As a Customer Support Executive at Incra Soft Private Limited, you will be an integral part of our team, providing exceptional customer service and support to our clients. Your role will involve utilizing your knowledge of customer support, effective communication, interpersonal skills, troubleshooting, critical thinking, and problem-solving to ensure customer satisfaction and resolve any issues that may arise.Key responsibilities:
1. Provide timely and professional responses to customer inquiries via phone, email, and chat.
2. Work closely with the technical team to troubleshoot and resolve customer issues.
3. Maintain a high level of customer satisfaction by addressing customer concerns and providing solutions.
4. Develop a deep understanding of our products and services to effectively assist customers.
5. Identify and escalate any potential issues or trends to management for further investigation.
6. Collaborate with other team members to improve overall customer support processes and procedures.
7. Stay up-to-date on industry trends and best practices to continuously enhance your skills and knowledge in customer support.
If you are passionate about helping customers, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! Join us at Incra Soft Private Limited and be a part of our dynamic team dedicated to providing top-notch customer support. Apply now and take your career to the next level!
Number of Openings
10 openingsSkills
Interpersonal skills, Effective Communication, Customer Support, Troubleshooting, Critical thinking, Problem Solving
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