About the Job
Key Responsibilities:A. Client-site implementation:
1. Visit client locations across Bengaluru and other cities to implement Klockmate’s mobile and web application successfully
2. Ensure proper configuration, setup, and user access as per client requirements
3. Be the primary point of contact for on-site installation and system setup
B. Training & support:
1. Conduct training sessions for both admin users and end-users, covering app features, functionalities, and best practices
2. Ensure users are confident and independent in using the system
3. Maintain regular communication with admin users for ongoing support, clarifications, and feedback
C. Troubleshooting & issue resolution:
1. Act as the first point of contact for clients to resolve technical issues during or after implementation
2. Escalate complex issues to the implementation manager and ensure timely resolution by coordinating with internal teams
D. Remote demonstrations & support:
1. Conduct product demonstrations and training via video conference when in-person visits are not feasible
2. Ensure effective communication, user engagement, and clear explanation of system features during virtual sessions
E. Reporting & documentation:
1. Maintain daily activity logs detailing client visits, implementation status, and issues addressed
2. Submit weekly and monthly reports summarizing work progress, client feedback, and pending tasks to the implementation manager
3. Ensure reports are accurate, complete, and submitted on time
F. Travel & logistics:
1. Be willing to travel across Bengaluru and other cities for client implementations
2. Fuel expenses for in-city travel will be reimbursed for official work
3. Outstation travel expenses (transportation, accommodation, food) will be reimbursed as per company policy
4. Must have a bike for client visits within the city
General responsibilities:
1. Maintain a professional and client-focused approach at all times
2. Be proactive in identifying process improvements to enhance implementation quality and client satisfaction
3. Uphold the company’s reputation by delivering high-quality service and ensuring client satisfaction
Number of Openings
10 openingsSkills
Presentation skills, Interpersonal skills, Effective Communication, Report Generation
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