About the Job
As a Level 1 Support Executive at Turito, you will deliver prompt, high-quality assistance to parents through chat, calls, and email channels. You will be the first point of contact for resolving basic queries and issues, ensuring an excellent customer experience in every interaction.Key Responsibilities:
1. Provide timely and accurate support through chats, calls, and emails
2. Follow standard operating procedures and knowledge base articles to resolve queries
3. Accurately document and categorize customer interactions
4. Escalate unresolved or complex issues to higher-level support with clear notes
5. Maintain high standards of quality, professionalism, and empathy in all communications
6. Meet SLAs on first response, resolution time, and customer satisfaction
7. Share feedback on recurring issues to help improve support processes.
8. Work collaboratively with the support team to drive best practices
Number of Openings
5 openingsSkills
Client Interaction, Client Relationship Management (CRM), Client Relationship, Interpersonal skills, Effective Communication, Customer Support
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