About the Job
The operations associate is responsible for managing all aspects of guest room reservations in an efficient and courteous manner. This includes handling individual and group reservations, responding to inquiries, ensuring accuracy of booking data, and staying updated on room availability and promotional packages. The role plays a critical part in maximizing occupancy and revenue while delivering excellent guest service.Key Responsibilities:
1. Answer, receive, confirm, and process all incoming reservations via phone, email, online booking systems, and third-party platforms.
2. Maintain and update reservation records, ensuring accuracy in guest details, booking information, and payment methods.
3. Assist in compiling statistical data and reports related to room reservations and booking trends.
4. Respond promptly to reservation inquiries, cancellations, and amendments, ensuring exceptional service and attention to detail.
5. Ensure that all information in the reservation system and correspondence is current and correct.
6. Keep a real-time track of room availability and changes in room rates, ensuring alignment with the revenue management strategy.
7. Manage group bookings, including monitoring cut-off dates, room blocks, rate accuracy, and special booking policies.
8. Stay informed of all current promotions, packages, corporate and special rates, and communicate these effectively to guests and relevant departments.
9. Coordinate with the sales and front office teams to ensure a smooth guest experience from booking to check-in.
Number of Openings
5 openingsSkills
MS-Office, MS-Excel, Coordination, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills, Effective Communication, Conflict Management
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