About the Job
As a Technical Customer Service Associate at Devi AI LLC, you will be an essential part of our team, providing top-notch support to our valued customers. Your role will involve utilizing your expertise in customer support, effective communication, problem-solving, and English proficiency (written) to ensure customer satisfaction and maintain positive relationships.Key responsibilities:
- Respond promptly to customer inquiries through various channels such as email, chat about our Tools.
- Identify and assess customers' needs to achieve quick and effective solutions.
- Handle and resolve customer complaints in a professional and timely manner.
- Provide accurate product information and guidance to customers.
- Perform basic software testing to replicate customer-reported issues and verify bug fixes.
- Document and report software bugs or glitches discovered during customer interactions.
- Collaborate with internal teams to address customer issues and improve overall customer experience.
- Maintain detailed records of customer interactions, transactions, and technical issues.
- Continuously strive to meet and exceed customer satisfaction goals.
If you are a dedicated and customer-focused individual who thrives in a fast-paced environment, we want you to join our team at Devi AI LLC and help us deliver exceptional customer service. Apply now and be a part of our exciting journey!
Number of Openings
1 openingsPerks of this Jobs
5 days a week
Skills
Software Testing, Problem Solving, English Proficiency (Written), Effective Communication, Customer Support, Self-learning, Troubleshooting
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