About the Job
Key Responsibilities:1. Serve as the main point of contact for assigned customers, building strong relationships and ensuring their success with our platform
2. Support the customer onboarding process and customer account setup, and ensure they derive value as quickly as possible
3. Provide timely and effective technical support via email and video conferences
4. Troubleshoot customer issues, which may involve testing APIs, examining JSON structures, querying the database, testing the application, setting up customer accounts, etc.
5. Collaborate with the product and engineering teams to escalate bugs and feature requests
6. Create and maintain customer-facing documentation/user guides and educational resources (familiarity with gitbook or similar applications)
7. Track customer interactions and maintain detailed records
8. Track customer usage and identify issues, if any (e.g., reduced engagement or usage) before churn occurs
What we offer:
1. Competitive compensation package including ESOPs and health cover
2. Remote work environment
3. Opportunity to shape customer success practices at a growing startup
4. Collaborative team culture focused on constant improvement and customer satisfaction
5. Professional development opportunities and continuous learning
6. The chance to contribute to cutting-edge technology in the automotive space
Number of Openings
2 openingsPerks of this Jobs
Health insurance 5 days a week
Skills
Effective Communication, SQL, MongoDB, MS-Excel, JSON, NoSQL, REST API, Technical Support, English Proficiency (Written)
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