About the Job
Seeking a proactive Level 1 tech support associate to handle first-response support requests from US customers. Troubleshoot software, hardware, and connectivity issues via calls and chats.Key Responsibilities:
1. Handle first-level troubleshooting of PCs, routers, and email setups.
2. Log, escalate, and track support tickets as per SOP.
3. Maintain a friendly tone and ensure clarity in communication.
Number of Openings
6 openingsSkills
Technical Support, English Proficiency (Spoken)
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