About the Job
As a Technical Support at Edunext Technologies Private Limited, you will be providing exceptional customer service. Your role is ensuring our clients have a smooth experience with our products and services.Key Responsibilities:
1. Respond to customer inquiries and provide technical support via phone, email, or chat.
2. Identify and resolve technical issues related to our software and hardware products.
3. Document customer interactions and solutions in our CRM system.
4. Collaborate with the product development team to relay customer feedback and suggest improvements.
5. Conduct training sessions for clients on how to use our products effectively.
6. Utilize MS-Excel to track and analyse customer support data for reporting purposes.
7. Demonstrate strong interpersonal skills to build rapport with customers and provide a positive support experience.
If you have a passion for technology, excellent communication skills, and a knack for problem-solving, we want you to join our team! Take the next step in your career and apply now to be a part of our dynamic and innovative company.
Number of Openings
4 openingsSkills
MS-Excel, Interpersonal skills, Effective Communication
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