About the Job
Step into a dynamic role where you’ll not only resolve technical issues in high-volume systems but also act as the vital link between business teams and technology. You’ll troubleshoot, gather, and clarify requirements, and help shape solutions that enhance customer experience and drive business success.Key Responsibilities:
1. Collaborate with business and customer teams to clarify needs and translate them into clear, actionable requirements.
2. Quickly analyze and resolve customer issues using MySQL and technical know-how.
3. Document recurring problems and suggest improvements to reduce ticket volume.
4. Maintain crisp, professional communication with all stakeholders.
Note: Work from office- Vidyavihar (W), Mumbai - 400086.
Number of Openings
2 openingsPerks of this Jobs
Health insurance Free snacks
Skills
MySQL, JavaScript, Problem Solving, Coordination, English Proficiency (Written), Interpersonal skills, Effective Communication, Collaboration
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