About the Job
Key responsibilities:1. Train and onboard students post-sales
2. Deliver prompt, efficient, and friendly responses to students across various channels
3. Initiate regular calls with students to track their progress
4. Manage the success of assigned students and identify or develop upselling opportunities proactively
5. Build solid and lasting relationships with customers
6. Perform tasks required to ensure customer satisfaction
7. Act as the customer’s voice for internal teams and collaborate to improve products and services based on student feedback
8. Cross-sell and upsell the courses offered
Requirements:
1. Possess a minimum of 1 year of experience in a customer success role
2. Demonstrate excellent written and verbal communication skills
3. Show a strong sense of responsibility and ownership
4. Handle challenging situations and demonstrate the ability to resolve them successfully
5. Display strong empathy for customers and passion for customer success
6. Have experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow (preferred)
7. Be flexible to work in rotational shifts
Number of Openings
5 openingsPerks of this Jobs
5 days a week
Skills
Client Interaction, Client Relationship, Interpersonal skills, Effective Communication, Customer Support
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