About the Job
Key responsibilities:1. Manage customer service function for both product users and consultation clients
2. Set up and refine TATs, escalation protocols, and real-time support systems
3. Collect feedback from varied customer types and translate into actionable insights
4. Maintain quality across touchpoints including messaging, prescriptions, deliveries, and follow-ups
Number of Openings
2 openingsPerks of this Jobs
Informal dress code Free snacks Health insurance
Skills
Client Relationship Management (CRM), Process Management, Client Relationship, Customer Support, Customer Acquisition
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