About the Job
Key responsibilities:1. Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
2. Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
3. Walk customers/ Provide navigational support on self-service portal
4. Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
5. Place outbound calls to customers when required in line with Client / Company guidelines
6. Work productively whilst maintaining exceptional call/data quality standards in line with targets
7. Contribute to the team through open and regular communication with peers / supervisors
8. Adhere to all company or departmental policies and procedures (personnel and operational)
9. Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
10. Maintain regular and punctual attendance in line with company policies and procedures
11. Minimise customer complaints and escalations by providing exceptional service and call control
Number of Openings
20 openingsPerks of this Jobs
Informal dress code 5 days a week Free snacks
Skills
English Proficiency (Spoken), English Proficiency (Written)
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