About the Job
As a customer service associate at Swiss Group India Pvt Ltd, you will play a crucial role in maintaining client relationships and ensuring exceptional customer satisfaction. Your effective communication skills and proficiency in MS Excel will be key in providing top-notch service to our valued clients. Join our dynamic team and be a part of a company that values its employees and strives for excellence in everything we do.Key Responsibilities:
1. Interact with clients to address inquiries, resolve issues, and provide product information.
2. Build and maintain strong relationships with clients to foster loyalty and retention.
3. Utilize MS Excel to track, analyze, and report on customer interactions and feedback.
4. Collaborate with internal teams to ensure timely and accurate responses to client needs.
5. Identify opportunities for upselling and cross-selling products and services to clients.
6. Continuously seek ways to improve customer service processes and procedures.
7. Provide feedback to management on customer trends and suggestions for enhancements.
If you are a customer service professional with a passion for client satisfaction and a knack for effective communication, we want to hear from you! Join Swiss Group India Pvt Ltd and take your career to the next level.
Number of Openings
2 openingsSkills
MS-Excel, Client Relationship, Effective Communication
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