About the Job
Key responsibilities:1. Act as the primary link between the company and its customers, ensuring smooth communication
2. Resolve customer queries promptly and effectively to maintain high levels of satisfaction
3. Troubleshoot issues confidently while upholding service quality standards
4. Build and maintain strong customer relationships through open, clear, and interactive communication
5. Handle complaints related to wallet balances, order placements, and technical issues by coordinating with internal teams such as Accounts and IT
6. Collect, verify, and deliver accurate information to customers efficiently
7. Document all customer interactions thoroughly for future reference and service improvement
8. Set up customer accounts and share relevant details with clarity and professionalism
9. Follow standard operating procedures and company guidelines while addressing customer concerns
Number of Openings
2 openingsSkills
MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken)
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