About the Job
Key responsibilities:1. Act as the primary point of contact for customers after policy purchase.
2. Assist with policy onboarding, documentation, and activation.
3. Handle customer queries and support them with claims and renewals.
4. Clearly explain policy details, including coverage, benefits, and exclusions.
5. Follow up with customers for policy renewals and upselling opportunities.
6. Coordinate with internal teams (underwriting, operations, claims) for timely resolution of issues.
7. Maintain accurate records of customer interactions and updates in the CRM system.
8. Address escalations promptly and strive to ensure a high level of customer satisfaction.
9. Gather customer feedback and suggest improvements to enhance service quality.
Number of Openings
20 openingsPerks of this Jobs
5 days a week
Skills
English Proficiency (Spoken), English Proficiency (Written)
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