About the Job
Key responsibilities:1. Provide prompt and efficient support to customers via phone, email, and chat
2. Assist customers with software-related inquiries and troubleshoot technical issues
3. Educate customers on how to maximize the use of our accounting software and GST features
4. Collaborate with the development team to escalate and resolve complex issues
5. Maintain accurate records of customer interactions and follow up on unresolved issues
6. Contribute to the ongoing improvement of our customer support processes and resources
7. Stay updated on industry trends and changes in accounting regulations to better assist customers
Number of Openings
3 openingsPerks of this Jobs
Informal dress code
Skills
MS-Office, Accounting, Problem Solving, Computer skills, Client Relationship, Effective Communication, Customer Support, Accounting Software, GST
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