About the Job
Aptagrim's solution 'psyHire' is a fast-growing B2B SaaS platform revolutionizing hiring with AI-driven candidate assessments. We’re looking for a Customer Support Engineer who will be the frontline of customer success — helping our users get the most out of PsyHire, resolving issues efficiently, and delivering a delightful experience.Key Responsibilities:
1. Serve as the first point of contact for all customer queries and technical support issues via chat, email, and occasional video calls.
2. Troubleshoot and resolve product issues, log bugs, and collaborate with engineering teams to ensure timely fixes.
3. Maintain a deep understanding of PsyHire features, updates, and use cases to guide customers effectively.
4. Work closely with the Customer Success and Product teams to share customer feedback and contribute to product improvements.
5. Document common issues and resolutions in our knowledge base and help improve onboarding & help content.
6. Monitor support tickets to ensure SLAs are met and follow-ups are prompt and proactive.
7. Train users on product functionality during onboarding and post-launch phases if needed.
Number of Openings
2 openingsPerks of this Jobs
5 days a week Free snacks Health insurance
Skills
Client Interaction, B2B Sales, Client Relationship, Customer Support, ATS
Similar Job Programs
Copywriter Job in Bangalore at Astrotalk
Astrotalk
Stipend
INR 660000-750000 /year
Apply By
11 September, 2025
Experience
1 years
Working
full time
Business Development Executive Job in Jaipur at The Trading Fox
The Trading Fox
Stipend
INR 200000-300000 /year
Apply By
11 September, 2025
Experience
Fresher
Working
full time
Sales Executive Job in Delhi at GenElek Technologies Private Limited
GenElek Technologies Private Limited
Stipend
INR 250000-400000 /year
Apply By
11 September, 2025
Experience
1 years
Working
full time
Talent Acquisition Executive Job in Multiple locations at WeMakeScholars
WeMakeScholars
Stipend
INR 300000-380000 /year
Apply By
11 September, 2025
Experience
Fresher
Working
full time
