About the Job
Key responsibilities:1. Train and onboard students post sales
2. Deliver prompt, efficient, and friendly responses to students across various channels
3. Initiate regular calls with students to track their progress
4. Proactively manage student success and identify or develop upselling opportunities
5. Build strong and lasting relationships with customers
6. Perform tasks necessary to ensure customer satisfaction
7. Act as the customer’s voice for internal teams and collaborate to improve products and services based on student feedback
8. Cross-sell and upsell available courses
Requirements:
1. Possess a minimum of 1 year of experience in a customer success role
2. Demonstrate excellent written and verbal communication skills
3. Exhibit a strong sense of responsibility and ownership
4. Show experience in handling challenging situations and effectively resolving them
5. Have strong empathy for customers and a passion for customer success
6. Preferably have experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, or ServiceNow
7. Be flexible to work in rotational shifts, including at least one weekend day (Saturday or Sunday)
Number of Openings
10 openingsPerks of this Jobs
5 days a week
Skills
Interpersonal skills, Effective Communication
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