About the Job
Key Responsibilities:1. Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement
2. Make cold calls, onboarding calls, and follow-ups with new and existing users
3. Handle queries across email, chat, website, and phone professionally and promptly
4. Ensure customer retention through regular check-ins, education, and value-driven follow-ups
5. Track support metrics: response time, query resolution, follow-up rate
6. Identify upsell/cross-sell opportunities based on user behavior
7. Communicate bugs, feedback, and user insights to product/tech teams
8. Keep internal records and CRM up to date, no loose ends
Number of Openings
2 openingsPerks of this Jobs
Informal dress code
Skills
Client Relationship, Effective Communication, Customer Support, Customer Acquisition
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