About the Job
Location: EN BLOCK, Sector V, Kolkata, West Bengal 700091Shift Timing: 4:00 PM to 1:00 AM (UK Shift)
Compensation: Fixed + TRA + Performance-Based Incentives
About the Role:
We are seeking a passionate and proactive Relationship Manager to join our team. This role is focused on ensuring a high level of satisfaction among our students by resolving queries, retaining customers, and building long-term relationships.
Key responsibilities:
1. Handle inbound and outbound queries from students via calls, emails, and chat.
2. Provide timely resolutions to customer concerns with a student-first approach.
3. Maintain strong relationships with students by regularly checking in and offering support.
4. Identify at-risk students and implement retention strategies.
5. Collaborate with internal teams (Sales, Operations, Academic) to resolve issues promptly.
6. Record interactions and feedback accurately for continuous improvement.
Requirements:
Excellent communication skills in English (spoken and written).
Strong interpersonal skills and a friendly, problem-solving attitude.
Prior experience in customer service or relationship management is a plus.
Ability to multitask, stay organized, and handle student concerns patiently.
Comfortable working in UK shift (4:00 PM – 1:00 AM IST).
Reliable internet connection and a quiet work environment (if remote).
Perks & Benefits:
Fixed monthly TRA (Travel Allowance / Technology Reimbursement Allowance)
Attractive Incentive Plan based on performance and student feedback
Dynamic and friendly team environment
Opportunity for career growth in a fast-paced education-tech company
Number of Openings
5 openingsPerks of this Jobs
Informal dress code Health insurance
Skills
Negotiation, English Proficiency (Spoken), Effective Communication
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