About the Job
Key responsibilities:1. Respond to customer inquiries via phone, email, or chat
2. Resolve issues or escalate them to the appropriate teams
3. Maintain detailed records of customer interactions and updates in CRM
4. Follow up on open issues and ensure timely resolution
5. Collect feedback and help improve customer experience
Requirements:
1. Excellent communication skills (verbal & written)
2. Patience, empathy, and a customer-first attitude
3. Ability to multitask and stay organized
4. Familiarity with support tools (e.g., Freshdesk, Zoho Desk) is a plus
5. Basic computer proficiency and documentation skills
Number of Openings
3 openingsSkills
Client Interaction, Problem Solving, Client Relationship, Customer Support
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