Customer Support Specialist Job in Bangalore at Rippling

About the Job

About the team
The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling. 

Key responsibilities:

1. Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
2. Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
3. Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
4. Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
5. Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
6. Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
7. Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
8. Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
9. Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need:

Bachelor's degree
0-2 years of work experience
Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift)
Demonstrated experience in problem-solving with attention to detail
Time management skills and ability to prioritize
Excellent communication skills, both written and verbal (in English)

Number of Openings

20 openings

Perks of this Jobs

5 days a week Free snacks Transportation Health insurance

Skills

Effective Communication, Customer Support