About the Job
As an Ecommerce Customer Relation Executive at Stag International, you will play a crucial role in managing client relationships and ensuring customer satisfaction within our e-commerce platform. We are looking for someone who has a strong understanding of e-commerce operations and is proficient in Client Relationship Management (CRM) software.Key responsibilities:
1. Respond promptly to customer inquiries through various communication channels, including email, phone, and chat.
2. Address customer concerns and provide solutions in a timely and professional manner.
3. Manage customer accounts, track order status, and process returns or exchanges as needed.
4. Collaborate with the sales and marketing teams to develop strategies for improving customer retention and engagement.
5. Monitor customer feedback and satisfaction levels, and implement initiatives to enhance the overall customer experience.
6. Stay up-to-date with industry trends and best practices in e-commerce customer relations.
7. Provide regular reports and analysis on customer interactions and performance metrics to senior management.
If you are a proactive and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you. Join our dynamic team at Stag International and help us drive customer loyalty and growth in the e-commerce sector.
Number of Openings
1 openingsSkills
E-commerce, Client Relationship Management (CRM)
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