About the Job
Key responsibilities:1. Attend all incoming calls, respond to them, and transfer the call to the appropriate department if needed.
2. Attend to students at the first level, understanding their initial requirements, collecting basic information, and then passing the student on to the counseling team.
3. Greet visitors at the office, welcoming them with a smile and proper greetings, and guiding them as per their requirements.
5. Coordinate with all internal and external customers regarding their telephone messages and any other issues, and attend to visitors or customers present at the office.
6. Provide information about the services of the organization.
7. Actively build awareness of the brand amongst clients.
8. Provide and ensure high-quality customer service, receiving and resolving client feedback and complaints in a manner consistent with company policy, and making management aware of any complaints.
9. Adhere to all safety procedures and keep the management informed about any unsafe situations.
10. Attend meetings and training sessions as required.
Number of Openings
2 openingsSkills
Computer skills, Interpersonal skills
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