About the Job
Key Responsibilities:1. Welcome guests warmly and assist with check-in/check-out procedures
2. Act as the main point of contact for VIPs, returning guests, and high-profile clients
3. Address and resolve complaints promptly, professionally, and empathetically
4. Monitor guest feedback via online reviews, surveys, and direct communication; analyze trends and develop strategies to improve guest satisfaction
5. Coordinate with internal departments (front desk, housekeeping, F\&B, events) to ensure seamless guest experiences
6. Maintain updated records of guest preferences, loyalty data, and service notes for personalization
7. Supervise and train front office/guest services staff to uphold service standards
8. Develop and implement standard operating procedures for guest interactions and service recovery
Qualifications & skills:
1. Bachelor’s degree in hospitality management, tourism, or related field
2. 3–5 years of experience in a guest-facing hospitality role; prior supervisory or managerial experience is preferred
3. Excellent interpersonal and communication skills
4. Strong conflict resolution, multitasking, and leadership abilities
5. Proficient with PMS (property management systems) and CRM tools
Number of Openings
2 openingsPerks of this Jobs
Health insurance
Skills
English Proficiency (Spoken), Effective Communication, Collaboration
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