About the Job
Key responsibilities:1. Act as the primary contact between students, parents, and mentors
2. Align and schedule academic sessions, meetings, and follow-ups
3. Manage and update student and mentor databases accurately
4. Address and resolve customer queries, escalations, and service issues promptly
5. Coordinate with internal teams for seamless academic service delivery
6. Ensure high customer satisfaction and timely closure of service requests
7. Maintain proper documentation and reporting of student engagement and service metrics
Requirements:
1. Graduate in any discipline
2. Gain 0–1 years of experience in customer support, academic coordination, or edtech roles
3. Demonstrate strong verbal and written communication skills in English, Hindi, and Telugu
4. Exhibit excellent organizational and multitasking abilities
5. Show proficiency in MS Office (Excel, Word, and Google Sheets)
6. Work under pressure and handle escalations tactfully
Number of Openings
2 openingsSkills
MS-Office
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