About the Job
Key responsibilities:1. Ensure a WOW Customer Experience:
Greet, smile, and engage with customers to understand their needs.
Promote sports by engaging customers through sports communities and local activities.
Practice sports actively and inspire customers to join sports communities.
Suggest the right products, services, and solutions based on customer needs.
Utilize all sales channels (in-store, website, app) for customer satisfaction.
Offer relevant services (buyback, repair & maintenance, personalization).
Ensure a smooth, efficient checkout experience.
Proactively make yourself available to assist customers at all times.
Recommend complementary products to enhance the customer experience.
2. Inventory & Product Availability:
Ensure reliable and responsible inventory management.
Keep signage updated for customer guidance.
Guarantee timely and accurate order deliveries.
3. Maintain WOW Displayed Layout:
Ensure the layout is safe, welcoming, and engaging for customers.
Provide customers with the opportunity to test products.
Highlight the best omnichannel offers (offline & online).
Stay informed about the complete range of store and online products.
Be product-trained and offer the best solutions per customer needs.
Make all necessary sports-related services available to customers.
Highlight Decathlon’s circular economy offers and services.
4. Ownership & Business Development:
Take ownership of business performance and customer satisfaction.
Ensure consistent layout quality and product display.
Develop expertise in blending online and offline customer experience using digital tools and data analysis.
Candidate Preferences (Recommended for Listing):
Passionate about sports and customer service.
Enjoys working with people and making collective decisions.
Open to adapting and learning omnichannel business strategies.
Comfortable working on weekends and open to fieldwork.
Number of Openings
10 openingsPerks of this Jobs
Health insurance 5 days a week
Skills
Effective Communication, Collaboration, Community Management, Teamwork, Sports, Time Management
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