About the Job
Bluepen is a fast-growing academic assistance platform helping students with assignments, research papers, dissertations, SOPs, coding tasks, and more. We’re driven by a mission to make academic help accessible, reliable, and high-quality. As an operations manager, you will lead and streamline our daily operations, ensuring the timely delivery of projects, effective coordination between clients, writers, and internal teams, and high customer satisfaction. You’ll be instrumental in scaling processes as we grow.Key Responsibilities:
1. Team & process management: Supervise and coordinate with in-house staff, freelance writers, editors, and support teams. Ensure seamless assignment allocation, tracking, and timely delivery. Develop SOPs to improve turnaround time and quality control.
2. Client & order management: Monitor incoming orders, allocate tasks to writers/editors, and handle escalations. Maintain clear communication with clients regarding requirements, revisions, and deadlines.
3. Quality assurance: Implement quality checks for plagiarism, formatting, and adherence to guidelines. Coordinate Turnitin checks and ensure plagiarism reports meet standards.
4. Vendor & freelancer coordination: Build and manage a pool of reliable writers and subject matter experts. Oversee onboarding, contracts, and timely payments.
5. Performance tracking & reporting: Track key metrics: order volume, delivery timelines, client satisfaction, and writer performance. Prepare weekly/monthly reports for management.
6. Continuous improvement: Identify process gaps and recommend tech/tools to automate repetitive tasks. Suggest strategies to enhance productivity and client experience.
What we offer:
1. Opportunity to work with a young, dynamic team in a growing startup.
2. Flexible work environment.
3. Competitive salary and performance bonuses.
4. Learning and growth opportunities in the EdTech domain.
Number of Openings
3 openingsPerks of this Jobs
5 days a week
Skills
Time Management, Problem Solving, Effective Communication, Conflict Management
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