About the Job
Key Responsibilities:1. Call handling & outreach: Conduct 250–300 minutes of daily calls using tools like Ozonetel and Calendly. Promptly engage with students for check-ins, follow-ups, and session bookings.
2. Student engagement & onboarding: Conduct onboarding or introductory sessions for new students. Guide students through platform features, including recordings, assignments, and PPTs. Set clear expectations for learning objectives and outcomes.
3. Performance monitoring & follow-ups: Carry out weekly follow-up calls to assess student progress and well-being. Identify academic, emotional, or logistical performance gaps. Engage with students to help them achieve success in freelancing. Design and implement tailored improvement plans to support student goals.
4. Motivation & mindset coaching: Address concerns related to motivation, confidence, and time management. Celebrate student milestones and reinforce progress. Conduct time audits and coach students on improving productivity.
5. Retention & conflict management: Implement early intervention strategies to reduce dropouts and refunds. Offer alternative learning pathways and comeback strategies. Handle student concerns and conflicts with empathy and problem-solving.
6. Internal communication & reporting: Share insights and updates regularly with reporting managers and academic teams. Collaborate with internal stakeholders (support, academic, freelance teams) to resolve escalations. Maintain documentation and ensure seamless communication across teams.
Number of Openings
8 openingsPerks of this Jobs
Health insurance 5 days a week
Skills
Collaboration, Conflict Management, Problem Solving, Interpersonal skills, Effective Communication, Emotional intelligence
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