Remote Customer Relationship & Experience Associate Job at TyouharIndia

About the Job

About Us:

At TyouharIndia, we’re on a mission to make celebrating festivals joyful, effortless, and meaningful.
Founded in 2023 and based in Bangalore, we’re a cultural commerce platform that curates beautifully designed festive solutions, from decor and essentials to delicacies and gifting. We serve the diverse traditions of India’s national and regional festivals, helping people celebrate with ease, authenticity, and joy.
We exist for the time-strapped professionals, urban migrants, and culture enthusiasts who want to stay rooted in tradition while navigating modern life. At our core, we aim to preserve cultural heritage, spark nostalgia, and make Indian festivals more accessible for the next generation.
We operate at the intersection of D2C, Retail, and Consumer Goods, and we’re building a new category that blends purpose with commerce.
Now, we’re looking for someone excited to grow with us- an idea-driven, passionate teammate ready to build something new. At TyouharIndia, your voice matters, your work creates real impact, and every day brings something to celebrate.

About the Role:
This is a multi-faceted, dynamic, and people-centric role at the intersection of Customer Experience, Relationship Management, Business Development, and Sales Operations. You’ll be the voice of TyouharIndia to our customers, driving B2B, B2C, and D2C engagement, helping grow and nurture our customer base, ensuring every festive order is handled with joy and precision, and supporting operational excellence from inquiry to delivery.

You'll be working directly with the founder and core team, playing a key role in scaling a purpose-driven brand that’s redefining cultural commerce.

Key responsibilities:

1. Be the voice of the brand, engage with customers across social, WhatsApp and sales channels.
2. Guide customers throughout their purchase journey, making every interaction helpful and delightful.
3. Support post-sale experience, returns, and queries while gathering customer insights.
4. Follow up on leads and recover abandoned carts to maximize conversions.
5. Drive D2C, B2C, and B2B sales by generating, pitching, and closing leads. Yes, real sales hustle!
6. Pitch, onboard, and manage retail and B2B partners with flair.
7. Collaborate with internal teams to ensure smooth order placement-to-delivery cycles.
8. Own B2B relationship management, including onboarding, follow-ups, and payment coordination.
9. Be the customer’s advocate, bridge the gap between customer expectations and internal action.
10. Build the CX knowledge base.
11. Create useful resources like CX playbooks, FAQs, and process documentation.


What You’ll Gain:

1. Step into the world of CX-learn what it takes to deliver a great customer journey.
2. Work directly with the founder for high visibility, mentorship and accelerated learning.
3. Explore multiple business verticals and find where you thrive.
4. Ownership of projects to build a strong, diverse portfolio.
5. Build solid B2B and B2C sales and negotiation skills through hands-on experience.
6. Get trained on industry-relevant tools like Zoho CRM and CX platforms.
7. Be part of a purpose-driven brand redefining cultural commerce and festive experiences.
8. Work with a warm, friendly, collaborative, inclusive, and experimentation-loving team.
9. Remuneration - Fixed compensation+Bonus/Incentive based on performance.
10. Access exclusive brand products at discounted or free rates.


Let’s build something joyful together for Bharat!

Number of Openings

2 openings

Skills

Google Sheets, Customer Support, Zoho CRM, Client Relationship, Business Development, Sales, Effective Communication