About the Job
Key responsibilities:1. Provide information to customers, resolve reported issues when possible, communicate issues to the proper entities, and follow up with customers when necessary.
2. Coordinate with logistics and charity partners to ensure deliveries within SLAs.
3. Handle customer support messages and DMs for Singapore/London operations of Share At Door Step.
4. Solve customer issues ranging from pickup fulfillment issues to delays.
5. Answer incoming customer phone calls in a professional and courteous manner.
6. Respond to customer emails quickly and efficiently, utilizing proper formatting and grammar.
7. Quickly and effectively respond to incoming chat messages from customers.
8. Report issues to the respective partners/teams in a standardized format with clearly defined details of the problem.
9. Follow up with customers (via email or phone) who reported a problem that is now corrected.
10. Properly document all interactions with selected customers in the proper, standardized format.
11. Handle social media platforms and work with the marketing team for growth campaigns.
12. Proactively get involved in reach-out campaigns of the company.
Number of Openings
1 openingsSkills
Hindi Proficiency (Spoken), Marketing, MS-Excel, Client Relationship, English Proficiency (Spoken), English Proficiency (Written)
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