About the Job
Key responsibilities:1. Provide information to customers, resolve reported issues when possible, communicate issues to the proper entities, and follow up with customers when necessary.
2. Coordinate with logistics and charity partners to ensure deliveries within SLAs.
3. Handle customer support messages and DMs for Singapore/London operations of Share At Door Step.
4. Solve customer issues ranging from pickup fulfillment issues to delays.
5. Answer incoming customer phone calls in a professional and courteous manner.
6. Respond to customer emails quickly and efficiently, utilizing proper formatting and grammar.
7. Quickly and effectively respond to incoming chat messages from customers.
8. Report issues to the respective partners/teams in a standardized format with clearly defined details of the problem.
9. Follow up with customers (via email or phone) who reported a problem that is now corrected.
10. Properly document all interactions with selected customers in the proper, standardized format.
11. Handle social media platforms and work with the marketing team for growth campaigns.
12. Proactively get involved in reach-out campaigns of the company.
Number of Openings
1 openingsSkills
MS-Excel, Client Relationship, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Marketing
Similar Job Programs
Copywriter Job in Bangalore at Astrotalk
Astrotalk
Stipend
INR 660000-750000 /year
Apply By
11 September, 2025
Experience
1 years
Working
full time
Business Development Executive Job in Jaipur at The Trading Fox
The Trading Fox
Stipend
INR 200000-300000 /year
Apply By
11 September, 2025
Experience
Fresher
Working
full time
Sales Executive Job in Delhi at GenElek Technologies Private Limited
GenElek Technologies Private Limited
Stipend
INR 250000-400000 /year
Apply By
11 September, 2025
Experience
1 years
Working
full time
Talent Acquisition Executive Job in Multiple locations at WeMakeScholars
WeMakeScholars
Stipend
INR 300000-380000 /year
Apply By
11 September, 2025
Experience
Fresher
Working
full time
