Remote Prompt Engineer Job at Anjaneya AI Technologies Private Limited

About the Job

Position Overview
We are seeking a skilled Prompt Engineer to design, develop, and optimize conversational AI experiences for voice-based applications and automated calling systems. This role combines technical expertise in AI/ML with a deep understanding of natural language processing and human-computer interaction in voice environments.

Key responsibilities:

A. Core Prompt Engineering
1. Design and implement sophisticated prompt architectures for voice AI systems, ensuring natural, context-aware conversations.
2. Develop comprehensive prompt libraries optimized for speech-to-text and text-to-speech workflows.
3. Create dynamic prompt templates that adapt to caller intent, emotional state, and conversation context.
4. Implement robust error handling and fallback mechanisms for voice recognition failures.

B. Voice Experience Design
1. Craft conversational flows that account for the nuances of spoken communication, including interruptions, pauses, and natural speech patterns.
2. Optimize prompts for audio delivery, ensuring responses are conversational and appropriate for voice-only interactions.
3. Design multi-turn dialogue systems that maintain coherent, goal-oriented conversations.
4. Create persona-consistent voice interactions that align with brand voice and customer experience standards.

C. Technical Implementation
1. Collaborate with engineering teams to integrate prompts with voice recognition, natural language understanding, and telephony systems.
2. Implement context management systems that track conversation state across complex, multi-topic calls.
3. Design and test prompt performance across various voice platforms and telephony infrastructure.
4. Optimize response timing and flow to match natural conversation pacing.

D. Analytics & Optimization
1. Develop metrics and KPIs to measure prompt effectiveness in voice environments.
2. Analyze conversation transcripts and call data to identify improvement opportunities.
3. Conduct A/B testing of prompt variations to optimize success rates and user satisfaction.
4. Create feedback loops for continuous prompt refinement based on real-world performance.

E. Compliance & Quality Assurance
1. Ensure all prompts comply with industry regulations, privacy standards, and legal requirements.
2. Design appropriate escalation paths to human agents for complex or sensitive situations.
3. Implement safeguards for handling confidential information in voice interactions.
4. Maintain quality standards for customer service and user experience.

What you'll work on:

1. Building next-generation voice AI systems that handle thousands of customer interactions daily
2. Developing innovative prompt strategies that improve customer satisfaction and operational efficiency
3. Creating scalable conversation frameworks that can adapt to diverse use cases and industries
4. Collaborating with cross-functional teams to deliver seamless voice experiences

This role offers the opportunity to shape the future of conversational AI in voice environments while working with cutting-edge technology and making a direct impact on customer experiences.

Number of Openings

1 openings

Skills

Prompt Engineering, LLMOps, LLM evaluation