About the Job
Key responsibilities:1. Address customer queries and provide prompt support
2. Deliver banking services at various client locations across India
3. Communicate with clients and developers to gather new requirements or suggest improvements
4. Coordinate effectively with team leads and developers for task execution
5. Analyze issues, perform root cause analysis (RCA), and suggest concrete solutions
6. Prepare and share daily reports on activities and updates
7. Monitor bank transactions and ensure smooth operational functioning across all banks
8. Maintain timely and efficient communication within the team and with other departments for issue escalation and resolution
9. Follow up on escalations and ensure solutions from the development team are implemented before deployment to clients
Number of Openings
20 openingsSkills
Accounting, MS-Excel, Effective Communication, Bank Reconciliation
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